This should not happen, because a guest is counting with your space and is planning his/her event in it. If you have to cancel, please contact the Workspace2go team immediately: 044 512 17 10 / firstname.lastname@example.org.
The Workspace2go team will look for an alternative for the guest. For you as a space provider, penalty fees in the amount of the booking amount will be charged (100% of the booking amount).
Please note that this procedure also applies to bookings where the guest is standing in front of a locked door and cannot use the booked workspace at the scheduled time.